Zero to Hero Bonus: Chat Monitoring & Statistics
In this bonus installment of Zero to Hero, we'll talk about how you can monitor everything and look at statistics. This is a great way to ensure quality, look for service trends, and obtain useful data to support decisions for growing your service. Ready? Then, let's get to it.
Visit the Chat History page of the Administrative Dashboard ( US, CA, EU, SG )
Pro tip! LibraryH3lp supports permissions. Each user who logs in can only see chats on queues to which they are assigned as operators unless the user has special administrative privileges.