Zero to Hero: Build a FAQ

This is your final installment in the Zero to Hero series. We sure have come a long way in six days. You've explored chat, queues, Tickets, email workflows, and now one of the best tools for sharing knowledge across your organization.

In this installment, we cover the FAQ module which provides self-services to guests as well as staff.

If you find yourself answering the same questions over and over, the FAQ module can help. It gives you a place to collect answers, policies, procedures, and resources so people can find information on their own.

Pro tip! You don't need a giant knowledge base to get value from FAQs. Even a handful of commonly used answers can save staff time and improve consistency.

Now let's visit the FAQ page in the Adminstrative Dashboard ( US, CA, EU, SG ).

And look at that! We’ve already created a FAQ for you as a starting place. And remember—you don't have to build everything yourself. Reply to this email if you'd like us to help customize your FAQ templates further to coordinate with your website or import any existing FAQs you may have? Both services are offered free of charge.

We recommend taking some time to edit your example question and get a feel for how the editor works. You can edit both in the Administrative Dashboard and in-place which is handy because sometimes you need to make edits while viewing your FAQ site.

Congratulations—we officially deem you a LibraryH3lp Hero! 🎉 (Maybe even a LibraryH3lp superhero!)

If you've followed along with this series, you've already accomplished more than many organizations do during their first week with a new platform. There's still plenty more to explore, but you now have a solid foundation.

If you'd like help configuring any feature, importing content, or brainstorming workflows, contact us. We're always happy to help.

There is much more to be found in our documentation and FAQ. Here's some recommended reading: