LibraryH3lp
LibraryH3lp
Administrative Dashboard
United States
Canada
Europe
Singapore
Webclient
United States
Canada
Europe
Singapore
FAQ
API
News
Status Updates
Table of Contents
Menu
»
Basics
Overview of features
Browser compatibility
Mobile device support
License coverage
Guest Privacy
Assistive technology
Localization & Globalization
Server locations
What happens if chat is down?
Promoting Your Services
»
Getting started
1. My first chat
2. Customize my chat service
3. Adding users
4. Queues and routing
5. Build a FAQ
6. 3mail for email
7. Monitoring and Statistics
»
Chatting with guests & colleagues
Staffing software options
Chat routing
How status affects chat routing
Alerts and notifications
Canned messages
Transferring guests
Sending files to guests
Blocking abusive guests
Emailing a chat transcript
Tag a chat for follow-up
Tag a chat with a category
OTR chats (E2EE)
Chat history
Chat privately with another operator
Conference rooms (backchat)
Shared logins
Changing your password
»
Chat boxes for guests (admin)
Installation
Browser compatibility
Mobile chat box
Responsive chat boxes
Assistive technology
Localization & globalization
Entry forms
Proactive chat invitations
Concierge auto-responses
Surveys
Configuring OTR/E2EE
Direct URL for your chat box
Chat image gallery
Different chat boxes on same page
»
Chat box branding (admin)
Customization Basics
Banners in title
Clickable titles
Clear chat history button
Background images
Hiding icons
Changing fonts
Custom presence icon themes
Adding a Away/Busy appearance
»
Chat management (admin)
Managing users
Users as chat contacts
When a user forgets to logout
Shared canned messages
Conference rooms (backchat)
Administrative Permissions
Chat transcripts & Guest IPs
Chat categories
Profiles
Queue avatars
Service Rollover
Service Rollover Across Institutions
Joining Separate LH3 Subscriptions
Adding additional departments
»
Statistics & Reporting (admin)
Monitoring chat activity
Downloading chat activity
Deleting or scrubbing chats
Generating aggregate reports
Categorizing chats with queues
Working with downloaded transcripts
»
Integrations (admin)
Altarama's RefTracker
Compendium's Desk Tracker
Content Management Systems
EBSCO
Email integrations
Facebook
LibGuides
Summon
»
Backup staffing option (admin)
Overview
»
FAQ module
Introduction
Logging in
Editing content
Chat & e-mail integrations
Configuration & settings
Styling & appearance
Icons
Localization & Globalization
Reusing an existing header
Customizing answer previews
Customizing your footer
Advanced: Sticky footer
Embedding your FAQ in other pages
»
3mail module
Overview
Composing email/SMS
Downloading email
Forwarding to 3mail
Mailbox settings
Notifications
Organizing email
Searching email
Message Templates
Using forms with 3mail
»
Sharing Tool
Overview
Snapshots
Screensharing
Screencasts
Slideshows
»
Texting/SMS add-on
Overview
What it looks like
Pricing explained
»
Ask a Librarian mobile app
Overview
»
Troubleshooting
My snippet just gives "chat loading..."
Webclient disconnects
Admin login impacted by webclient
What happens if chat is down?
Simulating multiple guests
»
Code & API
Customizing Away/Busy appearance
Different chat boxes on same page
Hand-crafted chat examples
Hand-crafted service rollover
Presence check in JavaScript
Presence check in PHP
Presence API
Document URL:
https://docs.libraryh3lp.com/concierge.html
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