Zero to Hero: Adding chat to my website

The first installment of the Zero to Hero series, included in your welcome email, walked you through your first chat using a simple, direct URL to test out the guest's chat box. Today's installment will show you where to locate the embed code you'll need to add to your website so you can chat with guests in real time.

Visit the Chat Snippets page of the Administrative Dashboard ( US, CA, EU, SG ).

Once there, you will find a chat snippet, already set up, and ready to go.

Notice that code in the grey box? This is the embed code that goes into your web site. If you can edit your web pages or have access to a test site, copy and paste this embed code into your website editor.

If web code isn't normally part of your job, don't worry. Most customers are able to get their chat box online with just a few minutes of work, and we're always happy to help if you get stuck.

Pro tip! Use the advanced/code/html mode provided in your website editor. The exact name varies depending on your website editor. Or if you don't have access to any web pages, copy and then email the embed code to your website administrator.

Our chat snippets require JavaScript. However, if your website does not allow you to include JavaScript, don't worry. Instead of snippets, you can use iframes or hyperlinks. Remember, the goal today isn't to necessarily to pick the perfect implementation but to understand the options available.

Once you get chat going on your website, you can repeat the chat exercise from Zero to Hero #1 to see how chat snippets from both the perspective of staff and guests.

Beyond website chat, you may wish to have guests contact you via text with the Texting add-on module. In the Webclient for staffing staff see text messages from guests as chats and responses from staff go back to guests as text messages. Reply to this email if you would like add texting to your LibraryH3lp trial.

The next installment will cover chat routing with queues.