FAQ: Configuration & Settings

Adding FAQ sites to your account

Each account included unlimited FAQ sites at no additional charge! You can add FAQs in the Faqs tab of the admin site.

Who can edit a FAQ?

By default, only an account's top-level admin and admin-equivalents can edit a FAQ site. If you have additional users to which you'd like to grant edit permissions, please e-mail the usersnames to support@libraryh3lp.com.

Site-wide settings

Name

Your FAQ site's URL looks like: http://NAME.ask.libraryh3lp.com

By default, NAME is the top-level username for your account. However, this name can be changed to whatever you'd like, provided someone else hasn't already nabbed it. We also support CNAMEs.

Authentication

Each FAQ offers the option of password protection so that only your librarians have access, letting you use the FAQ as an internal knowledgebase.

Chat Integration

Choose any of your queues for the real-time chat integration. You may even want to create a FAQ-specific queue to help with service assessment.

E-mail Integration (when chat unavailable)

A FAQ site's e-mail integration can be either an e-mail address or a URL. The URL allows you to link any existing e-mail contact form you already provide for patrons. The e-mail address hooks into our built-in, customizable e-mail contact form which gathers patron information and e-mails you the patron's question.

Theme

Look and feel for a FAQ is highly customizable. You have access to all the underlying templates used to create the three basic types of pages, giving you complete control over the look of your own FAQ site. Restructure and build upon the default templates as needed to best suit your needs. But you don't have to start from scratch, we offer 18 preconfigured themes. Most of which are shown in the video below.

You can also see each of the themes in action on the LibraryH3lp FAQ; to switch between themes, use the drop-down menu in the upper right-hand corner. And to get an idea of what a theme will look like on your site, you can override the default theme by appending a theme argument to the URL.

http://NAME.ask.libraryh3lp.com?theme=united

The possible themes are: amelia, cerulean, cyborg, default, default2, flatly, littlechambre, journal, readable, readable2, simplex, simplex2, slate, spacelab, spruce, spruce2, superhero, and united.

Widget skin

Each theme includes a default widget skin for the real-time chat integration. Or you can use a customized skin.

CNAME

We take care of the hosting and your FAQ gets its own address. You can also opt to create a custom URL for your site within your own domain as a CNAME. This means that instead of your patrons seeing your FAQ URL as NAME.ask.libraryh3lp.com, they will see your own domain instead, for example, faq.myschool.edu. Your network administrator will be able to help out with the needed DNS tweaks on your end. Let us know your CNAME and we'll take care of things on our end. There are no extra charges for setting up CNAMEs.


Document URL: https://docs.libraryh3lp.com/faq-configuration